In short
- You can cancel anytime. Pro stays active until the end of the period you have paid for, and is not renewed.
- We don't refund partial months or years.
- The first annual payment can be refunded in full within 14 days of the charge.
- If you cancel during the 7-day free trial, you are not charged.
Free trial
Pro starts with a 7-day free trial. You need a card to start it. If you cancel before the trial ends, nothing is charged. If you don't, the first payment for the plan you chose (monthly or annual) is taken when the trial ends. One trial per person and per company.
How to cancel
Open the app, go to your account and choose Manage billing, then Cancel plan. You can also write to hello@urbiview.com [SUPPORT EMAIL] from the address on your account and we will cancel it for you.
After cancelling, Pro stays active until the end of the current billing period. You can resume the plan before then without being charged again. When the period ends your account moves to the free map; your account itself is kept until you delete it.
Refunds
Monthly plans
Monthly payments are not refunded, in full or in part. Cancel before the next renewal date to avoid the next charge.
Annual plans
If you are not satisfied, we refund your first annual payment in full when you ask within 14 days of the charge (for a plan that started with a free trial, 14 days from the end of the trial, when the first payment is taken). Your plan ends when the refund is issued. Later annual renewals are not refunded, and we don't refund the unused part of a year.
To ask for a refund, write to hello@urbiview.com [SUPPORT EMAIL] from the address on your account. We issue the refund to the original card with a credit note within [5] working days; your bank may take another 5 to 10 days to show it.
Our mistakes
If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full, whatever the plan.
Team and Enterprise
Team and Enterprise plans follow the terms in your order or agreement. Where nothing else is agreed, this policy applies.
Price changes
We tell you by email at least 30 days before a price change applies to your plan. The new price applies from your next renewal after that, and you can cancel before it does.
Your statutory rights
Nothing in this policy limits rights you have under UAE consumer protection law that cannot be excluded by contract.
Contact
[COMPANY NAME], [COMPANY ADDRESS], Dubai, United Arab Emirates. hello@urbiview.com [SUPPORT EMAIL].